OREI Mobile App: Setup, Device Compatibility, and FAQs – OREI

Introduction

The OREI Mobile App allows you to control and configure compatible OREI HDMI matrix switchers and other supported devices directly from your smartphone or tablet. Once connected to your network, the app provides access to device controls and configuration settings, making it easier to manage your AV setup without needing to operate the device manually.

Depending on the model, you can use the app to switch inputs and outputs, manage presets, configure EDID settings, adjust video scaling, and access supported CEC and audio controls.

The app is available for iOS and Android devices. Please refer to the compatible model list below to confirm whether your OREI device supports app control.

App Links:

For iOS devices: https://apps.apple.com/in/app/orei/id6747997509

For Android devices: https://play.google.com/store/apps/details?id=com.ajf.orei&pcampaignid=web_share

Please refer to the compatible model list below to confirm whether your OREI device supports app control.

1. Models Compatible with the OREI Mobile App

The OREI Mobile App is compatible with the following models:

UHD48-EX230-K
UHDS-404VW
UHD816-EX230-K
UHD44-EXB400R-K
UHD44-EXB230R-K
UHD88-EXB400R-K
UHD88-EXB300-K
UHD88-EXB230R-K
UHD-404MVW
UHDS-808VW
UHD-808
BK-404
BK-808
HDS-808
HDS-816
HDS-1616

Important: The available controls and configuration options may vary depending on the connected model.

2. Before You Begin

Before setting up the app, ensure the following requirements are met:

Your OREI device is connected to your local network via LAN.
Your smartphone or tablet is connected to the same network as the OREI device.
The device has a valid IP address and is accessible on the network.
You have identified the device's current IP address.

All the supported OREI devices come with DHCP enabled by default so the unit should get an IP from your network automatically.

You can typically check the device's IP address using its front-panel display (if available) or through an RS-232 command, depending on the model.

3. How to Set Up and Use the OREI Mobile App

Step 1: Install the App

Download and install the OREI Mobile App on your compatible smartphone or tablet.

Ensure that you are using the appropriate version for your operating system.

Step 2: Connect Your Device to the Network

Connect your compatible OREI device to your local network and confirm that it has a valid IP address.

Connect your smartphone or tablet to the same network. The app uses the network connection to discover and communicate with the device.

Step 3: Add Your OREI Device

Open the OREI Mobile App.
Tap the + (plus) icon in the upper-right corner to scan the network for compatible OREI devices.
Wait for the scan to complete.
Select your device from the list of detected devices.

If your device is not detected automatically, use the manual-add option at the bottom of the screen.

Select your compatible model from the device list.
Enter a custom device name, if desired.
Enter the device's current IP address.
Tap Add to save the device.

The device should now appear on the app's main screen.

Step 4: Access the Device Control Screen

Tap your device's icon on the main screen to access its control interface.

Depending on the model, the available controls may include:

Selecting inputs and outputs.
Applying saved presets.
Accessing supported power controls.
Managing video routing and other available functions.

Step 5: Configure Advanced Settings

Tap the settings icon in the upper-right corner of the device control screen to access the advanced configuration menus.

The available options depend on your device model.

Video / Presets

Create and name custom presets.
Configure input-to-output routing.
Save configurations for repeated use.

Input Settings

Check input connection status.
Assign names to inputs.
Configure supported EDID settings.

Output Settings

Check output connection status.
Adjust supported video scaling options, such as bypass, 1080p downscaling, or automatic scaling, where available.

CEC Input Controls

For compatible models and connected equipment, access available CEC controls for source devices, such as playback, mute, power, and navigation functions.

CEC Output Controls

For compatible models and connected displays, access available CEC controls, such as audio adjustment, mute, and power functions.

Note: Not every menu or function is available on every compatible model. The actual options displayed in the app depend on the connected device and its supported features. Check the user manual of the OREI device to see what options are available. Almost all the options you see in the WebGUI of your OREI device will be available in the app.

Troubleshooting

1. The App Cannot Find My OREI Device

If your device does not appear during the automatic scan:

Confirm that the OREI device is connected to your network.
Verify that your smartphone or tablet is connected to the same network.
Check that the device has a valid IP address.
Try adding the device manually using its model and current IP address.

2. I Cannot Connect to the Device After Adding It

Verify that the IP address entered in the app matches the device's current IP address. If the device's IP address changes, update the saved device information accordingly.

Also, confirm that the device remains connected and accessible on the network.

3. Some Settings or Controls Are Missing

Available settings vary by model. Confirm that your device is included in the compatibility list and that the function you want to use is supported by that model.

4. The Device's IP Address Is Unknown

Depending on the model, check the front-panel display or use an RS-232 command to identify the current IP address. Refer to the user manual for your specific device.

5. Frequently Asked Questions (FAQs)

Q1. Which OREI models are compatible with the Mobile App?

The OREI app supports the following models:

UHD48-EX230-K, UHDS-404VW, UHD816-EX230-K, UHD44-EXB400R-K, UHD44-EXB230R-K, UHD88-EXB400R-K, UHD88-EXB300-K, UHD88-EXB230R-K, UHD-404MVW, UHDS-808VW, UHD-808, BK-404, BK-808, HDS-808, HDS-816, and HDS-1616.

Q2. Is the OREI Mobile App available for iOS and Android?

Yes. The app is designed for iOS and Android smartphones and tablets.

Q3. Does the app require an internet connection?

The app communicates with your OREI device over your local network. Your smartphone or tablet and the device must be connected to the same network. An internet connection is not required.

Q4. Can I control my OREI device over Wi-Fi?

Yes. You can control your compatible OREI device from your smartphone or tablet over your local network, provided your smartphone or tablet and the OREI device is connected to the same network.

Q5. Can the app automatically detect my OREI device?

Yes. Tap the plus icon in the upper-right corner to scan the network for compatible devices. If your device is not detected, you can add it manually by selecting the model and entering its current IP address.

Q6. What can I control through the app?

Depending on the model, you can access input and output routing, presets, EDID settings, video scaling, connection status, and supported CEC, audio, and power controls.

Q7. Can I change the EDID settings through the app?

Yes, on compatible models that provide EDID configuration through the app. The available settings depend on the specific device.

Q8. Can I save presets for different AV setups?

On models that support preset configuration, you can create and name presets with the desired input and output selections. Saved presets can then be accessed from the main control screen.

Q9. Why are some features unavailable on my device?

The app displays controls according to the connected model's capabilities. A feature shown for one model may not be available on another.

Q10. What should I do if my device is not listed in the app?

First, verify that your model appears in the compatibility list in this article. If it is not listed, then it might not be compatible with the OREI app yet.

Q11. Where can I find a video tutorial for the app?

Watch our video walkthrough for an overview of adding a device and using the app's control and configuration menus:

https://youtu.be/NUWn3_JnH6A

Q12. Where can I get help if I cannot connect my device?

If you have confirmed the network connection and IP address but still cannot connect, contact OREI Technical Support with your product model and a description of the issue so our team can assist you.

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