OREI Shipping Policy & Frequently Asked Questions

Overview

At OREI, we strive to ship every order as quickly and accurately as possible. This article explains how orders are processed, available shipping methods, estimated delivery times, international shipping policies, tracking information, and what to do if you experience a shipping issue.

Please note that delivery estimates are provided by the shipping carrier and may vary due to weather, holidays, carrier delays, or other unforeseen circumstances.

Order Processing

When will my order ship?

Orders for in-stock products are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you’ll receive an email confirmation containing your tracking information.

Same-Day Shipping Cut-Off

Orders placed before 11:00 AM Central Time (CST) on a business day are generally eligible for same-day shipping. 

Orders placed after 11:00 AM CST will usually ship on the following business day.

Shipping Methods & Estimated Delivery Times

OREI offers multiple shipping options to meet different delivery needs.

Delivery times begin after your order has been processed and shipped. These estimates are not guaranteed and may vary depending on your location and carrier conditions.

Shipping Costs

Shipping charges are calculated during checkout based on:

• Your shipping destination
• The shipping method selected
• Package size and weight

Free Shipping

OREI offers Free Standard Ground Shipping on eligible domestic (U.S.) orders. Expedited shipping options are available for an additional cost.

International Shipping

OREI ships to many countries around the world.
International shipping availability, shipping costs, and delivery times vary depending on the destination country.

Customs Duties & Import Taxes

International orders may be subject to:

• Import duties
• Customs fees
• VAT or local taxes

These charges are determined by your country’s customs authorities and are not included in the shipping cost paid during checkout.

The shipping carrier may collect these charges before or at the time of delivery.

Refused International Shipments

If an international shipment is refused by the customer or cannot be delivered due to unpaid customs charges or refusal to accept the package, it is not eligible for a refund.
Customers are responsible for ensuring someone is available to receive the shipment and complete any required customs procedures.

Tracking Your Order

Once your order has shipped, OREI will send a shipping confirmation email that includes your tracking number.
Please allow up to 24 hours after shipment for tracking information to become available on the carrier’s website.
If tracking has not updated after this period, please contact OREI Customer Support for assistance.

Shipping Delays

Although we work to ensure timely delivery, shipping delays can occasionally occur due to circumstances outside our control, including:

• Severe weather
• Carrier network delays
• Peak holiday seasons
• High shipping volume
• Customs processing (international shipments)Deliveries to remote locations

If your shipment appears delayed beyond the expected delivery window, please contact our support team and we’ll be happy to assist in investigating the shipment.

Missing or Damaged Shipments

If your package arrives damaged or appears to have been lost during transit, please notify us as soon as possible.

To help us process your claim quickly, please:

• Keep all original packaging
• Take clear photos of the damaged product and packaging
• Contact our support team with your order number and photos

Our team will work with both you and the shipping carrier to resolve the issue as quickly as possible.

Shipping Address Accuracy

Please verify your shipping address carefully before placing your order.

OREI is not responsible for shipments sent to incorrect or incomplete addresses provided during checkout.
If you notice an error in your shipping address after placing an order, contact our support team immediately. If the order has not yet shipped, we’ll do our best to update the address before it leaves our warehouse.

Contacting OREI About Shipping

If you have questions regarding your shipment, delivery status, tracking information, or shipping options, please contact OREI Customer Support with:

• Your order number
• Your name
• A description of your question or issue

Providing this information helps us locate your order more quickly and provide faster assistance.

Frequently Asked Questions (FAQ)

1. How long does it take to process an order?

Most in-stock orders are processed within 1–3 business days.

2. What time is the same-day shipping cutoff?

Orders placed before 11:00 AM CST on business days are generally eligible for same-day shipping.

3. Does OREI offer free shipping?

Yes. Free Standard Ground Shipping is available for eligible domestic U.S. orders.

4. How can I track my shipment?

Once your order ships, you’ll receive a tracking number by email. Tracking information may take up to 24 hours to appear on the carrier’s website.

5. Why hasn’t my tracking updated yet?

It can take up to 24 hours after shipment for carriers to activate tracking information. If it’s been longer than that, please contact OREI Support.

6. Does OREI ship internationally?

Yes. OREI ships to many countries worldwide. Available shipping methods, costs and delivery times vary depending on the destination.

7. Who pays customs duties and import taxes?

International customers are responsible for any customs duties, taxes, VAT, or import fees charged by their country’s customs authority.

8. What happens if I refuse delivery of an international shipment?

Refused international shipments are not eligible for a refund. Customers are responsible for accepting delivery and paying any applicable customs charges.

9. My package arrived damaged. What should I do?

Contact OREI within 3 days of delivery, keep the original packaging, and provide photos of both the product and the shipping box so we can assist with the claim.

10. My package appears to be lost. What should I do?

Contact OREI Customer Support with your order number as soon as possible. We’ll work with the shipping carrier to investigate the shipment.

11. Can I change my shipping address after placing an order?

If your order has not yet shipped, contact OREI support immediately. We’ll do our best to update the shipping address before the order leaves our warehouse.

12. Are delivery dates guaranteed?

No. Delivery dates are estimates provided by the shipping carrier and may change due to weather, carrier delays, holidays, customs processing, or other circumstances beyond our control.